¿Nuevo?, Regístrese Aquí.

Detalle

Ampliar

Judgment on the Front Line: How Smart Companies Win by Trusting Their People

Autor: DeRose, Christopher
Tichy, Noel M.

Editorial: Portfolio

Formato:Tapa Dura

Tipo Saldo

Precio de Lista:$26.95
Nuestro Precio:$2.99 (89% Descuento) USD
Stock:10

Resumen:

Judgment on the Front Line: How Smart Companies Win by Trusting Their People :

Front-line employees can be your greatest asset-here's how to tap their rich vein of insight and leadership.

Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them.

Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments.

Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient carJudgment on the Front Line was the Winner in the Business: Management & Leadership category for the 2013 International Book Awards. The book also won a Silver medal in the Axiom Business Book Award contest. NOTE: This is a Scratch and Dent version and accordingly MAY NOT have a dust jacket.


Categoría   Sub-Categoría
Negocios y Economia   General

ISBN 13:9781591843887
ISBN 10:159184388X
Formato:Tapa Dura
Idioma:Inglés
Páginas:274
Tamaño:9.50" l x 6.50" w x 1.00" h
Edades:
Grado:

Los clientes que compraron el libro de arriba, también compraron estos libros