Detalle

Ampliar

Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success

Autor: Berry, Leonard L.

Editorial: Free Press

Formato:Tapa Dura
Precio de Lista:$30.00
Nuestro Precio:$5.89 (80% Descuento) USD
Stock:1

Resumen:

Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success : In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field. This wise and inspiring book by Leonard Berry, our leading service expert, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success. HC, 269 pages.


Categoría   Sub-Categoría
Negocios y Economia   Customer Service
Negocios y Economia   Management

ISBN 13:9780684845111
ISBN 10:0684845113
Formato:Tapa Dura
Idioma:Inglés
Páginas:269
Tamaño:9.56" l x 6.41" w x 0.98" h
Edades:
Grado: Non-Classifiable