Difficult Conversations: How to Discuss What Matters Most

Autor: Heen, Sheila
Patton, Bruce
Stone, Douglas

Editorial: Penguin Books

Formato:Papel Delgado (Paperback)
Precio de Lista:$17.00
Nuestro Precio:$6.39 (62% Descuento) USD


Difficult Conversations: How to Discuss What Matters Most :

The 10th-anniversary edition of the New York Times business bestseller - now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day - whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. You'll learn how to:

Decipher the underlying structure of every difficult conversation
Start a conversation without defensiveness
Listen for the meaning of what is not said
Stay balanced in the face of attacks and accusations
Move from emotion to productive problem solving

Categoría   Sub-Categoría
Lengua y Literatura   Communication
Negocios y Economia   Management

ISBN 13:9780143118442
ISBN 10:0143118447
Formato:Papel Delgado (Paperback)
Tamaño:7.76" l x 5.03" w x 0.64" h

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