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Consumed: Rethinking Business in the Era of Mindful Spending
Autor: Benett, Andrew
Editorial: Palgrave Macmillan
Categoria: Business & Economics~Consumer Behavior
Hardcover

ISBN 13: 9780230101784
ISBN 10: 023010178X

Precio de Lista: $30.00 USD
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The Customer Comes Second: Put Your People First and Watch 'e4m Kick Butt (Fully Revised and Updated)
Autor: Peters, Diane McFerrin
Editorial: Harper Collins
Categoria: Business & Economics~Customer Service
Hardcover

ISBN 13: 9780060526566
ISBN 10: 0060526564

Precio de Lista: $26.99 USD
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Delivering Quality Service
Autor: Zeithaml, Valarie A.
Editorial: Free Press
Categoria: Business & Economics~Customer Service
Paperback

ISBN 13: 9781439167281
ISBN 10: 1439167281

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The Disloyal Company
Autor: Leger Marketing
Editorial: Transcontinental Books
Categoria: Business & Economics~Customer Service
Paperback

ISBN 13: 9780980992472
ISBN 10: 0980992478

Precio de Lista: $23.95 USD
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The Effortless Experience
Autor: Delisi, Rick
Editorial: Penguin Group
Categoria: Business & Economics~Customer Service
Hardcover

ISBN 13: 9781591845812
ISBN 10: 1591845815

Precio de Lista: $29.95 USD
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Stock: 124
Everyone's a Critic: Winning Customers in a Review-Driven World
Autor: Tancer, Bill
Editorial: Portfolio
Categoria: Business & Economics~Customer Service
Hardcover

ISBN 13: 9781591846383
ISBN 10: 1591846382

Precio de Lista: $27.95 USD
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Hug Your Haters: How to Embrace Complaints and Keep Your Customers
Autor: Baer, Jay
Editorial: Portfolio
Categoria: Business & Economics~Customer Service
Hardcover

ISBN 13: 9781101980675
ISBN 10: 1101980672

Precio de Lista: $27.00 USD
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"I Love You More Than My Dog"
Autor: Bliss, Jeanne
Editorial: Portfolio
Categoria: Business & Economics~Customer Service
Paperback

ISBN 13: 9781591844419
ISBN 10: 159184441X

Precio de Lista: $15.00 USD
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Integrity Service: Treat Your Customers Right--Watch Your Business Grow
Autor: Willingham, Ron
Editorial: Free Press
Categoria: Business & Economics~Customer Service
Softcover

ISBN 13: 9781476763323
ISBN 10: 1476763321

Precio de Lista: $18.99 USD
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The Language of Trust: Selling Ideas in a World of Skeptics
Autor: Maslansky, Michael
Editorial: Prentice Hall Press
Categoria: Business & Economics~Business Communication
Hardcover

ISBN 13: 9780735204751
ISBN 10: 0735204756

Precio de Lista: $25.00 USD
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Monster Loyalty
Autor: Huba, Jackie
Editorial: Penguin Books
Categoria: Business & Economics~Customer Service
Hardcover

ISBN 13: 9781591846505
ISBN 10: 1591846501

Precio de Lista: $24.95 USD
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Business Books
Autor: Michelli, Joseph A.
Editorial: McGraw-Hill Publishing Co
Categoria: Business & Economics~Customer Service
Hardcover

ISBN 13: 9780071548335
ISBN 10: 0071548335

Precio de Lista: $25.95 USD
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Stock: 28
Nice Companies Finish First
Autor: Shankman, Peter
Editorial: Palgrave Macmillan
Categoria: Business & Economics~Customer Service
Paperback

ISBN 13: 9781137279156
ISBN 10: 113727915X

Precio de Lista: $17.00 USD
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Stock: 34
Outstanding! 47 Ways to Make Your Organization Exceptional
Autor: Miller, John G.
Editorial: Penguin Group
Categoria: Business & Economics~Customer Service
Paperback

ISBN 13: 9780143129929
ISBN 10: 0143129929

Precio de Lista: $15.00 USD
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Stock: 108
Social CRM for Dummies
Autor: Diamond, Stephanie
Editorial: Wiley
Categoria: Business & Economics~Customer Service
Softcover

ISBN 13: 9781118242490
ISBN 10: 1118242491

Precio de Lista: $24.99 USD
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Spark: Be More Innovative Through Co-Creation
Autor: Winsor, John
Editorial: B2 Books
Categoria: Business & Economics~Customer Service
Paperback

ISBN 13: 9781932841473
ISBN 10: 1932841474

Precio de Lista: $16.00 USD
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Stock: 29
The Value Profit Chain
Autor: Heskett, James L.
Editorial: Free Press
Categoria: Business & Economics~Customer Service
Paperback

ISBN 13: 9781476799988
ISBN 10: 1476799989

Precio de Lista: $24.99 USD
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Your Call Is (Not That) Important to Us
Autor: Yellin, Emily
Editorial: Free Press
Categoria: Business & Economics~Customer Service
Hardcover

ISBN 13: 9781416546894
ISBN 10: 1416546898

Precio de Lista: $26.00 USD
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Stock: 500
Zombie Loyalists: Using Great Service to Create Rabid Fans
Autor: Shankman, Peter
Editorial: St. Martin's Press
Categoria: Business & Economics~Customer Service
Hardcover

ISBN 13: 9781137279668
ISBN 10: 1137279664

Precio de Lista: $27.00 USD
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