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Best Practices
Autor: Andersen, Arthur
Editorial: Touchstone Books
Categoria: Business & Economics~Customer Service
Softcover

ISBN 13: 9780684848044
ISBN 10: 068484804X

Precio de Lista: $13.00 USD
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C-Scape: Conquer the Forces Changing Business Today
Autor: Kramer, Larry
Editorial: Harper Collins
Categoria: Business & Economics~Customer Service
Hardcover

ISBN 13: 9780061984976
ISBN 10: 0061984973

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Consumed: Rethinking Business in the Era of Mindful Spending
Autor: Benett, Andrew
Editorial: Palgrave Macmillan
Categoria: Business & Economics~Consumer Behavior
Hardcover

ISBN 13: 9780230101784
ISBN 10: 023010178X

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Customer Mania!: It's Never Too Late to Build a Customer-Focused Company
Autor: Blanchard, Kenneth
Editorial: Free Press
Categoria: Business & Economics~Customer Service
Softcover

ISBN 13: 9780743270298
ISBN 10: 0743270290

Precio de Lista: $16.00 USD
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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
Autor: Cockerell, Lee
Editorial: Crown Publishers
Categoria: Business & Economics~Customer Service
Hardcover

ISBN 13: 9780770435608
ISBN 10: 0770435602

Precio de Lista: $19.99 USD
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Delivering Quality Service
Autor: Zeithaml, Valarie A.
Editorial: Free Press
Categoria: Business & Economics~Customer Service
Paperback

ISBN 13: 9781439167281
ISBN 10: 1439167281

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The Disloyal Company
Autor: Leger Marketing
Editorial: Transcontinental Books
Categoria: Business & Economics~Customer Service
Paperback

ISBN 13: 9780980992472
ISBN 10: 0980992478

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Everyone's a Critic: Winning Customers in a Review-Driven World
Autor: Tancer, Bill
Editorial: Portfolio
Categoria: Business & Economics~Customer Service
Hardcover

ISBN 13: 9781591846383
ISBN 10: 1591846382

Precio de Lista: $27.95 USD
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Hidden in Plain Sight
Autor: Chipchase, Jan
Editorial: Harper Collins
Categoria: Business & Economics~Commodities
Hardcover

ISBN 13: 9780062125699
ISBN 10: 0062125699

Precio de Lista: $28.99 USD
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How to Say It: Creating Complete Customer Satisfaction
Autor: Griffin, Jack
Editorial: Prentice Hall Press
Categoria: Business & Economics~Business Communication
Paperback

ISBN 13: 9780735205253
ISBN 10: 0735205256

Precio de Lista: $18.00 USD
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Hug Your Haters: How to Embrace Complaints and Keep Your Customers
Autor: Baer, Jay
Editorial: Portfolio
Categoria: Business & Economics~Customer Service
Hardcover

ISBN 13: 9781101980675
ISBN 10: 1101980672

Precio de Lista: $27.00 USD
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"I Love You More Than My Dog"
Autor: Bliss, Jeanne
Editorial: Portfolio
Categoria: Business & Economics~Customer Service
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ISBN 13: 9781591844419
ISBN 10: 159184441X

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Integrity Service: Treat Your Customers Right--Watch Your Business Grow
Autor: Willingham, Ron
Editorial: Free Press
Categoria: Business & Economics~Customer Service
Softcover

ISBN 13: 9781476763323
ISBN 10: 1476763321

Precio de Lista: $18.99 USD
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Managing Customer Value: Creating Quality and Service That Customers Can See
Autor: Gale, Bradley T.
Editorial: Free Press
Categoria: Business & Economics~Customer Service
Softcover

ISBN 13: 9781451612929
ISBN 10: 1451612923

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The Mesh: Why the Future of Business Is Sharing
Autor: Gansky, Lisa
Editorial: Portfolio
Categoria: Business & Economics~Customer Service
Hardcover

ISBN 13: 9781591843719
ISBN 10: 1591843715

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Monster Loyalty
Autor: Huba, Jackie
Editorial: Penguin Books
Categoria: Business & Economics~Customer Service
Hardcover

ISBN 13: 9781591846505
ISBN 10: 1591846501

Precio de Lista: $24.95 USD
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The New Rules of Retail
Autor: Dart, Michael
Editorial: Palgrave Macmillan
Categoria: Business & Economics~Customer Service
Hardcover

ISBN 13: 9781137279262
ISBN 10: 1137279265

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Nice Companies Finish First
Autor: Shankman, Peter
Editorial: Palgrave Macmillan
Categoria: Business & Economics~Customer Service
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ISBN 13: 9781137279156
ISBN 10: 113727915X

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Outstanding! 47 Ways to Make Your Organization Exceptional
Autor: Miller, John G.
Editorial: Penguin Group
Categoria: Business & Economics~Customer Service
Paperback

ISBN 13: 9780143129929
ISBN 10: 0143129929

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Satisfaction: How Every Great Company Listens to the Voice of the Customer
Autor: Denove, Chris
Editorial: Portfolio
Categoria: Business & Economics~Customer Service
Softcover

ISBN 13: 9781591841647
ISBN 10: 159184164X

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Social CRM for Dummies
Autor: Diamond, Stephanie
Editorial: Wiley
Categoria: Business & Economics~Customer Service
Softcover

ISBN 13: 9781118242490
ISBN 10: 1118242491

Precio de Lista: $24.99 USD
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Spark: Be More Innovative Through Co-Creation
Autor: Winsor, John
Editorial: B2 Books
Categoria: Business & Economics~Customer Service
Paperback

ISBN 13: 9781932841473
ISBN 10: 1932841474

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The Value Profit Chain
Autor: Heskett, James L.
Editorial: Free Press
Categoria: Business & Economics~Customer Service
Paperback

ISBN 13: 9781476799988
ISBN 10: 1476799989

Precio de Lista: $24.99 USD
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Your Call Is (Not That) Important to Us
Autor: Yellin, Emily
Editorial: Free Press
Categoria: Business & Economics~Customer Service
Hardcover

ISBN 13: 9781416546894
ISBN 10: 1416546898

Precio de Lista: $26.00 USD
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Zombie Loyalists: Using Great Service to Create Rabid Fans
Autor: Shankman, Peter
Editorial: St. Martin's Press
Categoria: Business & Economics~Customer Service
Hardcover

ISBN 13: 9781137279668
ISBN 10: 1137279664

Precio de Lista: $27.00 USD
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