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Stock: 83
Consumed: Rethinking Business in the Era of Mindful Spending
Author: Benett, Andrew
Publisher: Palgrave Macmillan
Category: Business & Economics~Consumer Behavior
Hardcover

ISBN 13: 9780230101784
ISBN 10: 023010178X

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The Customer Comes Second: Put Your People First and Watch 'e4m Kick Butt (Fully Revised and Updated)
Author: Peters, Diane McFerrin
Publisher: Harper Collins
Category: Business & Economics~Customer Service
Hardcover

ISBN 13: 9780060526566
ISBN 10: 0060526564

List Price: $26.99 USD
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Delivering Quality Service
Author: Zeithaml, Valarie A.
Publisher: Free Press
Category: Business & Economics~Customer Service
Paperback

ISBN 13: 9781439167281
ISBN 10: 1439167281

List Price: $16.95 USD
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The Disloyal Company
Author: Leger Marketing
Publisher: Transcontinental Books
Category: Business & Economics~Customer Service
Paperback

ISBN 13: 9780980992472
ISBN 10: 0980992478

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The Effortless Experience
Author: Delisi, Rick
Publisher: Penguin Group
Category: Business & Economics~Customer Service
Hardcover

ISBN 13: 9781591845812
ISBN 10: 1591845815

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Stock: 124
Everyone's a Critic: Winning Customers in a Review-Driven World
Author: Tancer, Bill
Publisher: Portfolio
Category: Business & Economics~Customer Service
Hardcover

ISBN 13: 9781591846383
ISBN 10: 1591846382

List Price: $27.95 USD
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Hug Your Haters: How to Embrace Complaints and Keep Your Customers
Author: Baer, Jay
Publisher: Portfolio
Category: Business & Economics~Customer Service
Hardcover

ISBN 13: 9781101980675
ISBN 10: 1101980672

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Stock: 16
"I Love You More Than My Dog"
Author: Bliss, Jeanne
Publisher: Portfolio
Category: Business & Economics~Customer Service
Paperback

ISBN 13: 9781591844419
ISBN 10: 159184441X

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Stock: 21
Integrity Service: Treat Your Customers Right--Watch Your Business Grow
Author: Willingham, Ron
Publisher: Free Press
Category: Business & Economics~Customer Service
Softcover

ISBN 13: 9781476763323
ISBN 10: 1476763321

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The Language of Trust: Selling Ideas in a World of Skeptics
Author: Maslansky, Michael
Publisher: Prentice Hall Press
Category: Business & Economics~Business Communication
Hardcover

ISBN 13: 9780735204751
ISBN 10: 0735204756

List Price: $25.00 USD
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Monster Loyalty
Author: Huba, Jackie
Publisher: Penguin Books
Category: Business & Economics~Customer Service
Hardcover

ISBN 13: 9781591846505
ISBN 10: 1591846501

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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Business Books
Author: Michelli, Joseph A.
Publisher: McGraw-Hill Publishing Co
Category: Business & Economics~Customer Service
Hardcover

ISBN 13: 9780071548335
ISBN 10: 0071548335

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Stock: 28
Nice Companies Finish First
Author: Shankman, Peter
Publisher: Palgrave Macmillan
Category: Business & Economics~Customer Service
Paperback

ISBN 13: 9781137279156
ISBN 10: 113727915X

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Stock: 34
Outstanding! 47 Ways to Make Your Organization Exceptional
Author: Miller, John G.
Publisher: Penguin Group
Category: Business & Economics~Customer Service
Paperback

ISBN 13: 9780143129929
ISBN 10: 0143129929

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Stock: 108
Social CRM for Dummies
Author: Diamond, Stephanie
Publisher: Wiley
Category: Business & Economics~Customer Service
Softcover

ISBN 13: 9781118242490
ISBN 10: 1118242491

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Stock: 1
Spark: Be More Innovative Through Co-Creation
Author: Winsor, John
Publisher: B2 Books
Category: Business & Economics~Customer Service
Paperback

ISBN 13: 9781932841473
ISBN 10: 1932841474

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Stock: 29
The Value Profit Chain
Author: Heskett, James L.
Publisher: Free Press
Category: Business & Economics~Customer Service
Paperback

ISBN 13: 9781476799988
ISBN 10: 1476799989

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Your Call Is (Not That) Important to Us
Author: Yellin, Emily
Publisher: Free Press
Category: Business & Economics~Customer Service
Hardcover

ISBN 13: 9781416546894
ISBN 10: 1416546898

List Price: $26.00 USD
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Stock: 500
Zombie Loyalists: Using Great Service to Create Rabid Fans
Author: Shankman, Peter
Publisher: St. Martin's Press
Category: Business & Economics~Customer Service
Hardcover

ISBN 13: 9781137279668
ISBN 10: 1137279664

List Price: $27.00 USD
Our Price: $2.19 (92% OFF) USD

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