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Difficult Conversations

Author: Heen, Sheila
Patton, Bruce
Stone, Douglas

Publisher: Penguin Books


Scratch & Dent Copy

List Price:$17.00
Our Price:$4.29 (75% OFF) USD


Difficult Conversations :

The 10th-anniversary edition of the New York Times business bestseller - now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day - whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. You'll learn how to:

Decipher the underlying structure of every difficult conversation
Start a conversation without defensiveness
Listen for the meaning of what is not said
Stay balanced in the face of attacks and accusations
Move from emotion to productive problem solving

NOTE: This is a Scratch and Dent book and may have noticeable dents, scratches and various other cosmetic issues as well as torn or missing dust jacket. These items are only guaranteed to be structurally complete and readable and therefore are sold as is.

Category   Subject
Language Arts & Disciplines   Study & Teaching

ISBN 13:9780143118442
ISBN 10:0143118447
Size:7.75" l x 5.05" w x 0.75" h
Grade Lvl: